Returns & Exchanges Policy
Quick Summary (TL;DR)
Domestic (U.S.):
• 30 days from delivery to request a return.
• New/unused, with original packaging and tags.
• Refund or exchange available (subject to stock).
• Original shipping is non-refundable. If you use our prepaid label, the cost is deducted from your refund.
International (outside the U.S.):
• 30 days from delivery to request a return.
• New/unused, with original packaging and tags.
• Refunds only — no exchanges or store credit.
• Customer covers return shipping, customs duties, taxes, and import fees. We do not provide prepaid international return labels.
Eligibility
You may request a return within 30 days of the delivery date shown by the carrier.
Items must be:
• Unused and in the same condition you received them.
• In original packaging, with all tags, accessories, and inserts included.
• Accompanied by proof of purchase (order number or order confirmation email).
Non-Returnable Items
• Final Sale items (including clearance or items discounted >40% unless noted).
• Personalized/engraved/customized items.
• Gift cards and downloadable/virtual products.
• Items marked “non-returnable” on the product page.
Note: For hygiene and safety, visibly worn or altered items may be refused.
Refunds
• After your return is delivered to our warehouse and inspected, we’ll issue a refund to your original payment method.
• Original shipping fees (including expedited shipping) are non-refundable.
• Processing time: 3–7 business days after inspection; your bank may need additional time to post funds.
• Currency & fees: Refunds are issued in the original transaction currency. Any conversion fees charged by your bank or payment provider are not reimbursed by Coiro.
Exchanges
United States: Exchanges are possible on a like-for-like basis (e.g., size/color) when stock is available. If an exchange can’t be completed, we’ll issue a refund instead.
International: We do not offer exchanges or store credit for international orders at this time. Please return for a refund and place a new order if needed.
Who Pays What (Cost Coverage)
United States:
• Original shipping: Customer
• Return shipping: If you use our prepaid label, its cost is deducted from your refund; or use your own carrier.
• Duties/taxes: Not applicable for domestic orders.
International:
• Original shipping: Customer
• Return shipping: Customer (no prepaid labels provided)
• Customs duties, import taxes, brokerage and any handling fees: Customer
• If a package is refused or unclaimed due to duties/taxes, the carrier may return it to us. On receipt, we will refund the product price less any shipping, duties, and carrier return fees we incur.
How to Start a Return
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Submit a request via our Returns Portal: https://coiroshop.com/pages/refund-policy email us at support@coiroshop.com.
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Include your order number, the item(s) you wish to return, and the reason.
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We’ll review your request within 1–2 business days and send instructions.
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Ship the item(s) to the return address provided in your approval email.
Important: Use a trackable shipping method. Coiro is not responsible for returns lost in transit. -
Keep your postage receipt and tracking number until your refund is processed.
Damaged, Defective, or Incorrect Items
We’re sorry if something arrived damaged, defective, or not as ordered.
• Contact us at support@coiroshop.com within 7 days of delivery.
• Include your order number, clear photos of the issue and the packaging, and a brief description.
Resolution:
• We will replace the item or issue a full refund (including original shipping). In most cases, we do not require you to send the item back; if we do, we’ll provide instructions.
Condition & Packaging Requirements
• Do not return items that have been used, altered, washed, or carry odors/stains.
• Return all original accessories and inserts (e.g., straps, pouches, tags).
• Pack items securely. Damages caused by inadequate packaging may result in a partial refund or denial of the return.
Gifts & Bundles
• Gift returns require the original order number or the purchaser’s email.
• Bundle or kit items must be returned complete; partial returns may be refunded pro-rata only if allowed by the promotion’s terms.
• Gift cards are non-returnable and non-refundable.
Incorrect Address, Failed Delivery & Unclaimed Packages
If an order is returned to us due to an incorrect address, failed delivery, or refusal at customs:
• We will refund the product price less all shipping charges and any carrier return fees and duties/taxes charged back to us.
• We can re-ship on request; new shipping charges will apply.
Warranty & Policy Scope
This Returns & Exchanges Policy covers change-of-mind and fit-related returns. It is separate from any warranty coverage.
For potential warranty questions, please contact support@coiroshop.com.
This policy applies to purchases made directly at https://coiroshop.com/. For third-party marketplaces (e.g., Amazon, Etsy), please follow the return process provided on that platform.
Contact
Questions? We’re here to help.
Email: support@coiroshop.com
Website: https://coiroshop.com/