Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from coiroshop.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- [[INSERT OTHER USES OF ORDER INFORMATION]]

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

[[INSERT IF AGE RESTRICTION IS REQUIRED]]
Minors
The Site is not intended for individuals under the age of [[INSERT AGE]] .

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at coiro.shop@gmail.com.

--------------------------------------------------------------------------------------------

1. WHO WE ARE (DATA CONTROLLER)

This Privacy Policy explains how PROINSTYLE LLC ("we", "us", "our"), trading as Coiro, collects, uses and protects your personal data when you visit or purchase from coiroshop.com, coiroshop.de or coiroshop.co.uk.

Legal entity: PROINSTYLE LLC

Registered address (US): 1150 NW 98th Ave, Plantation, FL 33322, USA

Email: support@coiroshop.com

2. WHAT PERSONAL DATA WE COLLECT

• Identity data: your name

• Contact data: email address, phone number, delivery address

• Financial data: payment details — processed securely by our payment providers; we do not store full card numbers

• Transaction data: order history, purchase details, returns and warranty claims

• Technical data: IP address, browser type, device type, pages visited, access times

3. WHO WE SHARE YOUR DATA WITH

• Shopify Inc. — e-commerce platform and checkout: https://www.shopify.com/legal/privacy

• Amazon Logistics / Amazon MCF — order fulfilment for EU and UK warehouses

• USPS / UPS — shipping carriers for orders fulfilled from our US warehouse

• Stripe / PayPal / Apple Pay / Google Pay — secure payment processing

• Google Analytics — anonymised website analytics

We do not sell your personal data to any third party.

USA & Canada

We process your data based on contractual necessity (fulfilling your order) and legitimate business interests (fraud prevention, site improvement).

Data retention: order and transaction data is kept for as long as required for accounting and tax purposes under applicable US/Canadian law, or until you request deletion.

To exercise any data rights (access, correction, deletion), email us at: support@coiroshop.com

Germany (DSGVO)

USt-IdNr.: DE367384722

Wir verarbeiten Ihre Daten gemäß Art. 6 Abs. 1 lit. b DSGVO (Vertragserfüllung) und lit. c (gesetzliche Pflichten).

SPEICHERDAUER

Bestelldaten werden 10 Jahre gespeichert (Handels- und Steuerrecht). Kontodaten werden nach Löschantrag innerhalb von 30 Tagen entfernt, soweit keine Aufbewahrungspflicht besteht.

IHRE RECHTE (DSGVO)

Auskunft, Berichtigung, Löschung, Einschränkung, Datenübertragbarkeit, Widerspruch. Anfragen an: support@coiroshop.com

Beschwerderecht bei der zuständigen Landesdatenschutzbehörde.

Cookie-банер обов'язковий для .de за законом TTDSG (CookieYes / Cookiebot через Shopify App Store).

United Kingdom (UK GDPR)

UK VAT Registration No.: GB498295032

UK fulfilment warehouse: Fast Prep UK, Unit 1 Clonmel Road (Industrial Area), Birmingham B30 2BU, United Kingdom

LEGAL BASIS

We process your data under UK GDPR Art. 6(1)(b) (contract), Art. 6(1)(c) (legal obligation, e.g. HMRC) and Art. 6(1)(a) (consent for marketing).

DATA RETENTION

Order data: 6 years (HMRC requirement). Account data: deleted within 30 days of request, subject to legal retention.

YOUR RIGHTS UNDER UK GDPR

Right of access, rectification, erasure, restriction, portability, objection, withdrawal of consent.

To exercise these rights, email: support@coiroshop.com. We respond within one calendar month.

RIGHT TO COMPLAIN

UK Information Commissioner's Office (ICO): https://ico.org.uk · Phone: 0303 123 1113

INTERNATIONAL DATA TRANSFERS

PROINSTYLE LLC is headquartered in the United States. Where data is transferred internationally (e.g. between the US and EU/UK), we rely on appropriate safeguards such as Standard Contractual Clauses or the UK International Data Transfer Agreement (IDTA), as applicable.

We use strictly necessary cookies to operate the shopping cart and checkout. Analytics and marketing cookies are only set with your consent where required by local law (e.g. EU/UK).

SECURITY

We use SSL/TLS encryption and PCI-DSS compliant payment processors. We never see or store your full card details.

CHANGES TO THIS POLICY

We may update this policy periodically. The current version is always available at /pages/privacy-policy.

Email: support@coiroshop.com | UK Phone/WhatsApp: +447700183889 | PROINSTYLE LLC, 1150 NW 98th Ave, Plantation, FL 33322, USA